Millwork Supply Terms & Conditions
1. Scope of These Terms
These terms govern the supply of architectural millwork, casework and joinery by 212 Renovations Group, LLC — whether fabricated for a client’s own project, for a general contractor, or as a package specified by an architect or designer.
They do not govern general contracting or construction work. Where 212 Renovations Group is engaged as contractor for a project, that work is governed exclusively by the signed contract for that project, which takes precedence over these terms in the event of any conflict.
2. Quotations and Pricing
Millwork is quoted per package from the drawings supplied. Pricing depends on scope, species, finish and installation conditions; there is no standing price list.
Quotations are valid for 30 days from date of issue. Delivery, freight, crating and insurance are stated separately on the quotation and are additional to the quoted price for the work.
3. Lead Times
From receipt of a complete set: budget pricing in 3–5 working days; hard bid in 7–10; shop drawings issued for review in 5–10; control samples in 10.
Fabrication is 30–50 working days from approval of shop drawings and samples. Delivery and installation are scheduled to the client’s date. Lead times run from receipt of a complete set of drawings and a signed order with deposit; incomplete information extends them.
4. Orders and Payment
Orders are received, acknowledged and invoiced by 212 Renovations Group. A 10% deposit is required to initiate an order. A further 40% is due on written approval of shop drawings and control samples. A further 40% is due on notification that fabrication is complete and the work is ready for delivery. Fabrication begins only once shop drawings, control samples and finish selections have been approved in writing and the approval payment has been received.
The remaining 10% balance is due in full prior to delivery, including delivery, handling, crating, storage, applicable taxes and service charges shown on the final invoice. Final payment must be received and delivery arranged within 14 days of completion notification. If payment is not made, the client agrees to pay storage charges assessed on the unpaid balance.
5. Delivery and Installation
Where 212 Renovations Group delivers and installs, the work is delivered and set in place by our own crew, and risk of loss passes to the client on completion of installation.
Where the client or their contractor takes delivery, risk passes on delivery to the specified receiving warehouse, transportation company or final destination, and the client is responsible for storage and protection from that point. Standard protection is wrapping; if crating or cartoning is required, request a quotation before shipment.
6. Damage and Claims
Claims for shortage or damage in transit must be made in writing within seventy-two (72) hours of receipt, accompanied by the original transportation bill signed by the carrier noting the condition claimed. Returns require prior written authorisation.
Clients receiving their own delivery should inspect all items on arrival, note any damage on the Bill of Lading, and retain original packing materials until inspection is complete. 212 Renovations Group is not responsible for damage in transit where the client has arranged carriage.
7. Warranty
212 Renovations Group warrants its millwork, casework and joinery to be free from defects in workmanship and materials for one (1) year. Where 212 Renovations Group installs the work, the period runs from completion of installation; otherwise it runs from delivery.
This warranty does not apply to damage or breakage from misuse, accident, abuse, neglect, mishandling or wear from normal use, and does not cover defects in material, fabric, leather or stone supplied by the client. It does not cover damage from site conditions outside our control, including moisture, heat and humidity outside normal interior ranges. Defective work will be repaired or replaced at 212 Renovations Group’s discretion.
8. Changes and Cancellation
All work is made to order to the client’s specifications and is neither cancelable nor returnable once fabrication has commenced. Changes, returns and cancellations require prior written approval.
Orders cancelled before fabrication commences are subject to charges of up to 50% of the order value, reflecting drawings, engineering, materials ordered and shop time reserved. Unauthorised returns will be refused and returned at the sender’s expense. Changes requested after approval of shop drawings are priced separately and may extend the lead time.
9. Tolerances and Material Variation
Approved shop drawings govern the work. Fabricated work conforms to the approved shop drawings within a tolerance of plus or minus 1/16 inch. Catalogue illustrations, photographs and preliminary dimensions are general descriptions only and do not form part of the agreement; where they differ from the approved shop drawings, the shop drawings control. Where a tolerance tighter than 1/16 inch is required, it must be stated on the purchase order and confirmed in the shop drawings before fabrication begins.
Field dimensions are the responsibility of the party who supplies them. Where we take field measurements ourselves, we are responsible for their accuracy. Where we are asked to fabricate from dimensions supplied by the Client, the architect, or another trade, that party is responsible for their accuracy, and work fabricated correctly to those dimensions is not a defect. Site conditions must be complete and accessible when we are asked to measure; where fabrication is authorised before conditions are final, any resulting rework is chargeable as a change order.
Woods and metal finishes are applied by hand and vary in colour, tone and character. This is not a defect. Finish samples are for general reference; the finished work will reflect the variation of natural materials. Variation in colour and veining is inherent in stone, wood and some leathers. Every effort is made to match a finish, but no exact match is guaranteed, and no guarantee is made against fading or oxidising.
10. Custom Finishes
Custom finishes are available on request. A finish sample to match must be provided by the client. Custom finish samples for approval are $250.00 per finish. Work in custom finishes carries an up-charge and may extend the standard lead time. Custom finish pricing is handled case by case.
11. SMS/Text Messaging Program
By opting in you agree to receive SMS/text messages from 212 Renovations Group about project updates, scheduling, appointment reminders, and estimate/invoice notifications. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to cancel, HELP for help. Carriers are not liable for delayed or undelivered messages. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.